• How digital operation can refocus people on empathy Jul 01, 2019


    Advancement in digital and automation technology means that the world has become more interconnected and transparent in ways that we never imagined, giving businesses the opportunity to hit the 'rewind button' and re-imagine how they deliver customer value. Perhaps this time businesses can create an environment where their employees ...

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  • How Digital Operation can enable new ways of collaboration in business operation Jun 12, 2019


    For decades, experts have been advocating for business functions such as information technology (IT) and operations to work more closely together so that the delivery of customer value will require less human effort, less space and less time. In essence, they have been longing for better collaboration between these ...

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  • How Digital Operation can refocus managers on agility - the key to embracing constant change. May 21, 2019


    Today, advancement in digital and automation technology is driving an unprecedented pace of change in the world. Organizations continue to invest in these disruptive technologies to get ahead of the competition. They adapt their business models to meet ever-increasing customer expectations - redefining the way people and business systems interact ...

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  • Digital Upskilling: Is this the answer for 'industry-ready' employees? Feb 22, 2019

    The economic drivers of ‘industry-ready’ employees – Technology and Innovation

    With every company on their own, unique journey of learning how to accelerate business improvement and build a culture that embraces constant technological change (a.k.a. digital transformation), the pressure on management to deliver more with less resources whilst ...

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  • How Digital Operation can re-focus people on curiosity – key to unlocking innovation? Dec 02, 2018

    Research has shown that children thrive on curiosity - one of the values that is core of who we are as humans. They are always asking questions to learn about their environment as they grow. They often ask “ Why?”   excessively, wanting explanations for everything without any fear of being ...

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